THE TCPA Litigation explosion: what you need to know to protect your business in 2018

Ambiguous terms in the law, rapidly changing technology and astronomical settlements continue to fuel the explosive growth in TCPA litigation. Join us in Scottsdale for a day long, intensive Summit to learn what you can do to protect your business from a TCPA compliance nightmare. 

Venue:  The Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch 

Date: March 12-13th, 2018


  • March 12th
    • Welcome Reception, Center Stage Bar: 6:00pm
      Sponsored by PACE 
  • March 13th
    • Summit Registration and Breakfast, Arizona Ballroom: 8:30am
    • Summit 9:00am-5:00pm 
    • Summit Keynote Speaker Will Maxson, Asst. Director of the FTC's Division of Marketing Practices 9:30 am - 10:30 am
    • Lunch 12:30pm 
    • Cocktail Reception, Waterfall Terrace 5:00pm

Badges, agenda and other summit materials can be picked up at the Contact Center Compliance table located outside the Arizona Ballroom. 


TCPA Essentials

  • Overview on TCPA
  • Overview and purpose
  • Statutory damages, TCPA statistics & TCPA settlements
  • Why you should care: TCPA targets, Class actions
  • Autodialers (quick intro and overview)
  • Consent: TCPA Telemarketing and non-telemarketing claims

TCPA Hot Topics: A Breakdown of Pending Regulations

  • Revocation of Consent
  • Avatar and Soundboard Technology
  • Ringless Voicemail/Voicemail Drops   
  • Reassigned Telephone Numbers
  • TCPA Under Trump
  • D.C. Circuit Appeal

TCPA Hot Topics, Litigation and Defensive Strategies for 2018  

  • Hot Topics: Autodialers, TCPA Telemarketing and non-Telemarketing Claims (High Profile cases & learnings)
  • Defenses to TCPA individual and Class Action Litigation
  • Consent and Compliance to Drive Your Business (Risk Management: Best practices & Compliance Readiness Programs
  • Response to Call Blocking
  • How to Deal with Federal and State Investigations and Enforcement Actions

Telemarketing Best Practices: The Telemarketing Sales Rule and Do Not Call (DNC)

  • FTC - What it is and how it is different from the FCC;
  • TSR, including DNC, curfew, disclosures, prerecorded messages, call abandonment, exemptions, etc;
  • B2B, Non-Profit
  • State Rules and licensing


With Full Legal Panel


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Will Maxson
Assistant Director of the FTC's Division of Marketing Practices
Mr. Maxson has served as an FTC Staff Attorney and Program Manager for Do Not Call Enforcement. Mr. Maxson also worked as a law clerk at the U.S. District Court for the Eastern District of Kentucky.

Michele Shuster

Partner, MacMurray & Shuster
General Counsel at Professional Association for Customer Engagement (PACE)

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Tonia Klausner

Partner, Wilson Sonsini Goodrich & Rosati
Internet Lawyer | TCPA Lawyer | Privacy Lawyer

Bob Kobek 
President at MVP/CustomerCount
Bob has spent more than 30 years in the direct marketing industry and government. 


If you are purchasing more than 1 ticket for your organization, the first ticket is full price and each additional ticket is 50% off. Please email Alex at for details.

About the Venue

Discover the infinite beauty and natural wonders of the Sonoran Desert encompassing the breathtaking 27-acre Scottsdale resort. Set amidst flowering cactus and framed against the majestic McDowell Mountains, this loved Arizona destination is surrounded by adventures and miles from the ordinary. Enjoy stunning views blended with intriguing Native American culture as you take in the beautiful scenery.


We are pleased to offer a discounted rate for Attendees of the Summit. Please note that space is extremely limited, so please book promptly to ensure availability. Our Room Block Reservation ends February 12, 2018.

Please use this link to book your room at the Contact Center Compliance Rate.

We hope you can join us!

Sponsored by
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